Support

Our company's telephone support service is designed to provide you with immediate and effective assistance for any technical issues you may encounter. When you contact the telephone support department, a specialized support consultant will take charge of your case. The consultant will listen carefully to your problem and guide you to the appropriate solution. Based on the problem's description, the support consultant will provide advice and instructions for addressing the issue. If further correction or intervention is required, they will promptly activate the necessary support services to resolve the problem. Telephone support is available during business hours and is provided by a specialized technical support team with experience in various areas of technology.

Remote support service is provided if the customer's system is capable of connecting to the internet. With this service, a specialized technician can remotely connect to the customer's system, ensuring quick resolution of issues. During the connection, the technician provides guidance and support via telephone communication, ensuring effective problem-solving. This service also offers security and confidentiality, ensuring that the customer's information remains safe and protected.

After the telephone support service, if it is deemed necessary to visit the customer's location, an experienced technician will carry out the visit to provide the required support. The visit will be scheduled according to the nature and severity of the problem, with a specific timeframe for arrival and completion of the tasks. During the visit, the technician will thoroughly examine the problem and take the necessary actions for repair or replacement of components. Spare parts for repairs or provision of backup systems will accompany the service to ensure optimal functioning of the systems. Additionally, the technician will provide retraining and training to the customer's staff, if required, for the effective use of the systems. This aims to achieve maximum performance and reliability of the equipment and services.

The preventive support service aims to inspect equipment and prevent potential failures. This service is performed either remotely or through on-site visits at regular intervals, with the goal of protecting the installation and addressing potential issues before they become significant. During the service, a specialized technician conducts inspections and checks on the equipment, identifying potential problems and taking corrective actions proactively. This preventive approach ensures the stable and reliable operation of the equipment and minimizes the risk of operational disruptions.